Support FAQ
Q: How long does shipping take?
A:
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USA: 7-15 business days
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Canada: 10-18 business days
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UK/EU: 8-16 business days
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Australia: 12-20 business days
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Rest of World: 15-25 business days
*Processing time (1-3 business days) + shipping time = total delivery time. You'll receive tracking once shipped.*
Q: Do you offer expedited shipping?
A: We specialize in affordable direct-to-consumer shipping. While we don't offer expedited options, 90% of orders arrive within the estimated timeframe. We ship from multiple international warehouses to ensure the fastest possible delivery to your region.
Q: Is my payment information secure?
A: We use industry-standard SSL encryption and PCI-compliant payment processors. Learn more about how we protect your transactions in our Secure Payments Hub.
Q: Where do you ship from?
A: We work with trusted fulfillment partners globally. Your order may ship from warehouses in the USA, Europe, or Asia depending on product availability and your location to ensure fastest delivery.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. For tips on effective shipment tracking, see our Real-Time Tracking: Best Practices for Shippers & Carriers.
Q: What payment methods do you accept?
A: We accept:
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Credit/Debit Cards (Visa, Mastercard, American Express)
- Crypto
Q: Why was my payment declined?
A: Common reasons include:
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Insufficient funds
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International transaction block on your card
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Billing address mismatch
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Card security checks